Customer Testimonials
As always, we had a great experience at West Herr Chevrolet. We are long term customers and I’m happy to say that each time we were fortunate to have a great salesman and financial advisor! Nick was our salesman and he was great - knowledgeable, very pleasant to work with and patient with our questions. Joe was our financial advisor and I am pleased to say the same about him. Both are great assets to the Transit Road facility!
As always West Herr provided excellent service. When I got there, they explained that might be a delay in getting the car ready on time because of some unexpected situations. So I was prepared to have to wait. However, as things were moving along, they were able to handle the situation, and they got me out earlier than I expected. The staff is very professionally trained and courteous.
Nice dealership. Friendly, courteous staff. Had appointment with service dept to have a few minor issues taken care of. Was in and out within an hour. No complaints!
Very pleased with my unexpected drop off no start issue. Courtney was able to get my vehicle in by 10:30 am and the problem was resolved. She was very courteous and made a couple other suggestions for service. I had her go ahead and do the service. In all I was impressed with her professionalism. Courtney and the service at team at Williamsville Chevy is the reason why I keep coming back. Great job!!
My service advisor and technician were amazing. They explained what was being done. They were professional and courteous. I will definitely recommend them to my friends and family.
The service representative;Bob, was professional, efficient and went above and beyond to be sure our issues were taken care of. Everything was done in a timely manner and we got the car back washed! We will use West Herr service again.
The rep (Nicholas) I felt with was very courteous and all work was done in a very reasonable time it’s is nice to deal with individuals like this.
Bryan Fox was great to work with at West Herr Chevrolet. He was very knowledgeable… Very friendly… And helped us get the best deal possible! I will absolutely be returning and sending friends and family to Bryan at West her Chevrolet of Williamsville. Very satisfied.
Great visit on 3/27/23. Nicholas signed me in when I arrived He was very nice as well as helpful. I think he's a great West Herr employee!!
Salesman was quick to respond to initial inquiry. Once we decided to make rhe purchase the finance guy worked his magic and was able to get us into the vehicle at our budget.
The dealership was able to get my truck in within a week period of time. Repairs, time needed and cost were all explained ahead of time. The staff, on the phone and at the dealership, were all very nice. Service technician did find a serious issue while repairing my vehicle which I was thankful for.
I gave them a certain amount of time to purchase my truck and a price on a new one,they gave. Me the best price of 4 dealers in very little time
The staff and treatment at West Herr Chevy is outstanding and consistent. Every time I take my car there to be serviced the team is there to collectively explain every detail. I especially appreciate Nicholas and the time he took to work with me.
They covered all discrepancies and made the repairs and sent me off a Happy Camper!
We have worked with Emma multiple times and I would recommend her to anyone. West Herr was easy to work with.
Just leased a new Traverse and had a pleasant experience. Sales staff were very helpful.
Very professional from day 1 of sales experience, through delivery of vehicle, and continuing through multiple service appointments. No disappointments.
The repair personnel has always been very helpful , courteous and professional. It’s a pleasure working with Phillip in the repair shop in particular. He is very patient and knowledgeable and makes sure you know all the details of what is needed.
The employees are always super friendly and extremely helpful. I was able to get in and out of my appointment in a timely manner.
People are very friendly and knowledgeable. They explain their work to you in terms you understand. Dealership is very clean.
Mr Fox has been my car dealer for over 20 years. He listens to my pros and cons when purchasing a vehicle. This purchase was no different. Mr Fox even walked me through setting up an e z pass account. He was polite,professional and a joy to work with. Thanks for a wonderful experience.
Explained everything I wanted to know about my new Equinox with war rent and payment options
West Herr Williamsville is the best. Great sales people and great service. Love my new Equinox!! Thank you Bill Cain.
I took my 2020 Chevy equinox in for service 15600 miles. They did a great job with the service and washed my vehicle even though it wasn’t dirty. I will recommend this dealership to anyone who wants service for their vehicle. Reasonable prices!! Great Job guys!!!
Nick and Jennifer were very nice and took the time to make sure my purchase was a positive experience.
Efficient, kind, courteous, and; knowledgeable. The entire staff made the purchasing experience enjoyable. I look forward to buying in the future.
Whoever I have dealt with at this dealership, they're always professional and pleasant. Right from the top management, to the sales person to the service department. They always take good care of me. It's a pleasure doing business with them. Everyone seems to go above and beyond there.
Outstanding service. Friendly, informative and courteous. Waiting area was very comfortable with resfreshments and wifi access.
I am very happy with my last service. I was shuttled to and from which was very convenient
I waited for my vehicle and it was quick. Jessica in the cashiers office was awesome. My car was washed. Great service.!!!!!!!!!!💜⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Took my truck in for service Robert and his crew met and exceeded my expectations. I highly recommend West Herr Chevy service. Thank You
The truck was brought in and repaired in the same day as frustrating it was for my truck broke down it was great experience from the dealer!!
i had the best experience i’ve had with buying a car at west herr chevy
Went to 3 dealerships. Chose Bryan and Nolan. Great team. Kids that wanna work are few and far. Thank you
Very pleased with service, time & overall experience. Would highly recommend West Herr Williamsville in the future.
Great experience. I was taken on time and Andrew was very helpful. I would use them in the future.
I was very pleased with the service I received. Everything was explained to me and the service appt was prompt. West Herr will be the place I will continue to bring my car for service
The professionalism that Mike displayed was above all expectations. I don't enjoy my time at dealerships, but this time was a good experience. Mike was very helpful in helping me find the right car in a timely manner.
The service was excellent from the time I drove in until I drove out. Everything was explained and I was advised about an additional item. Everyone was courteous and very helpful.
I’m from Rochester and picked up what looked like the largest staple ever on Transit. I limped over to West Herr and everyone did a phenomenal job. Everyone seemed like they really cared and I wasn’t just a number. In the world we live in, substandard execution is now generally accepted as average performance. At West Herr, my experience was nothing short of amazing. Keep up the great work team !!!
Fantastic customer service in all areas of The West Herr Dealership! I would recommend West Herr Chevrolet to anyone looking for a New or Used automobile!👍😃
Great response time always answers phone or call back friendly personalities very informative always giving updates when called
They are the best for sure 👌🏽Thanks for everything ….go check them out u thank me later
Very good service. Every time I had a question you always called me back. I appreciated that. You were very patient answering my questions
We have been going to west herr for 10 years and always have a great experience. From the managers to the financing people and are salesman Brab K. It a pleasure.
I had the wrong day for my appointment to get an oil change. They were very accommodating. They took me that day and they were very speedy. Everyone was very polite and understanding.
Dropped off for service a day earlier and it was done the next day I have not had any issues with West Herr in the Two years owning this Vehicle
They are very helpful with the concerns I had with my car. They explained what was going on with my tires.
Very pleased with my recent experience with West Herr Express Maintenance. Easy to get a timely appointment and service on my vehicle inspection and tire rotation was promptly done on arrival.
I had an appointment for 8:20, they took me right away and i was out within an hour for a oil change, inspection and tire rotation. Ronald kept me abreast as the progress and was very profressional, i will definely go back and recommend them to others,
We have been dealing with West Herr Chevrolet for 10 years and have had a positive experience each year.
Great experience buying my Tahoe at West Herr, special shout-out to Gary Grote and Greg Gentry !
Zak did an outstanding job. Bear in mind I got stuck with a $1,000 penalty on my returning car so wasn't happy. It wasn't his fault and he handled it professionally. He is a great spoke person for WH
I brought my vehicle in for oil change, tire rotation and inspection. Service was done immediately without much waiting. Very pleased with quick service.
Everybody was very pleasant and accommodating! The best part is I needed brakes i told them I will bring car in next week however they were concerned about my safety and fixed them within the hour!!!!! Thanku!!!!
Shawn was sincere and knowledgeable and extremely helpful. This is fourth vehicle from him and I will be back for more.
First time at quick service on Main Street. Service advisor was efficient and vehicle done when promised!
The service was completed expeditiously, our wait time was significantly less than originally anticipated. Both service representatives who checked us in and out were knowledgeable, friendly and cheerful. They carefully explained our options and excepted our decision graciously and professionally. I highly recommend West Herr.
They were wonderful getting me an appointment the next day or two. I left my vehicle Friday night with the understanding they would fit my car in ad they could. They called me early am to discuss my concerns. The flow was so efficient , pleasant and professional. I love this particular repair
They were able to diagnose and repair the engine problem I was having with my vehicle. They did an excellent job!!
Great communication is service but forgot to put the sticker for the next oil change have to go back
Professional and very helpful with your situation and patient to get you the best vehicle for you
Service done in 45 minutes. Great location. Walkable shopping option. Friendly service. Will definitely use this location again
They very reliable and courteous. They also are clean and efficient. The wait was quicker than I thought. j
Stephen was great he really does his job really well . It’s isn’t just about the money it’s about the care he has for his job and the client getting a new car . He really goes the extra mile .
Steve made my car experience hassle free and we would recommend him to everyone, and have.
Pleasure to deal with both sales and service departments alike. Keeps me informed on progress of service visit.
Very friendly and will always come back. I will always but another vehicle from West Herr.
Nicholas V was a great help with my 2022 Yukon Denali with a bad tire.He made a bad situation too a good experience ,very knowledgeable at his job Thank you Bob S
Our experience at West Herr Chevy and in particular with our sales rep William Cain was absolutely fantastic and very professional. Bill kept things moving, answered all our questions thoroughly, and made the entire experience pleasurable. My wife and I recommend him and West Herr and am sure they will satisfy future customers. Keep up the good work!!
Very Happy with service and communication between myself and Andrew Leiser the Service Advisor. He went out of his way to get an answer for me about my GM Rewards.
Kate was very professional and despite my feelings towards dealerships, she was able to assure me of good service The Manager did everything to gain my trust
Excellent service for my oil change and tire rotation! Everyone was very nice and polite and personal
Very kind and professional, and I like the short waiting period! Thanks for the service
They were very honest helpful and patient could not have asked for a better experience
I am very happy with my whole SUV buying experience, definitely will purchase there again.
Nick V. the service advisor was very helpful in getting the price of new tires down to an amount that was reasonable gives the age and mileage in the car.
Fast and efficient! Sean was very professional and got our service issue corrected while we waited.
The service department was very efficient and attentive to its customers. Waiting room was spotless and very well set up with social distancing in mind.
Excellent service: prompt, on time and kept me informed of the status of my service. All staff was friendly and a pleasure to deal with.
Always pleasant and understanding with no conflicts of any kind and satisfied with the outcome with nothing more needed!!!
Beyond AWESOME… Totally WONDERFUL Best Chevy dealer in western NY Friendly, compassionate understanding courteous awesome
The service manager and mechanic have always been honest, personable and professional in all my transactions over the years. Today’s work was done well and in a reasonable time. Both persons are excellent representatives for this dealership.
Good deals and very helpful staff Nuck is the greatest. Thanks you very much, enjoy my ride.
went to the new quick service facility of theirs on Main St. Very clean and comfortable. greeted as soon as I walked in and checked in and filled out paperwork. had an appointment for a NY state inspection. all work completed in timely fashion and all explained while cashing out. very friendly and efficient.
Service dept.was good,came early took car with no problem.cleaned car and interior wasn’t left dirty ,seat did not need to be adjusted.give them a 10+
Leased our 2015 Equinox LT 6 years ago. Have had vehicle serviced here and am well pleased with the service and management. Best vehicle I have ever owned.We ended up purchasing this vehicle one year into its lease.
Very helpful, salesperson and finance person Helped us complete our transaction and explained everything thoroughly
Service with Phil has been excellent, which is why we ask for him and his team to take care of us. The techs are thorough in the diagnosis. Phil calls and explains issues in understandable terms. And he advises without being pushy to sell more services or products.
Waited only 30 min for oil change tire rotation. Had to wait for appointment over 3 wks. People friendly, waiting room clean. This was my first time going to dealership will come back.
Quality of service is best in the business salesman were excellent management was great couldn’t ask for a better experience for shopping for a car if you need a car this is the place you need to go you won’t regret it great service department to 10 out of 10 stars
Helped me find the right vehicle, and was very reasonable on figuring out the number that would work for me
Ed Baker & Mike Benaquist we’re exceptional to work with. Very knowledgeable & professional. Truly guided us to the perfect vehicle.
Nick Was very helpful and kind help make the deal Thank you dealership is beautiful and clean
Fast and courteous . Will continue buying and servicing cars at west Herr. Great job as always!
As a customer of West Herr I am very please to be taken care of as a valuable person and customer. Appreciate your kindness.
Nick in service awesome. Right on top of everything great job! Cudos to the guys working on car too great job!