Customer Testimonials
Bryan Was great! He was quick efficient and he was doing everything to make me comfortable to get me through this experience. A friendly face And answered all my questions. There should be more Bryan’s in your company.
Steve took care of everything he helped me pick what I wanted and also a very good experience
They tired to take care of all my needs. they resolved all the problems that they could.
Bryan was very considerate and easy to work with. Everyone who was involved was very accommodating and went above to get me where I needed to be. Thanks to the West Herr family
Brad Kania was the best salesman had everything handled and received my new vehicle in an hour and a half! Who could ask for more?
West Herr Chevrolet of Williamsville is always a great experience and Shawn Stanley and his team are the best I have been with Shawn a long time 1992
Great no pressure easy to deal with my salesman Nolan was great to deal with
The men in the reception area were.wonderful! Very professional and helpful. I’ll go back there for sure!
Great experience, was there for a recall. Very professional and did not have to wait for the service to be done. Would highly recommend West Herr.
I would recommend you to anyone. It was an awesome experience and I got to drive home with my new car the same day.
great and respectful, also got me a great deal on my trade in, to get me in a brand new 2024 Chevy equinox LT love it!
I had a very reliable and comfortable experience. All my concerns and questions were answered and explained! Brian, my salesman was phenomenal in all areas concerned. His assistant Will was also very helpful in helping me navigate all the many questions I had regarding all the helpful systems I had to learn to navigate. Many amenities in this vehicle.The financial department was also very helpful and pleasant. The overall experience was a very helpful experience. I also love the color and interior. The air works great!! Again, my special thanks to Brian and staff that assisted me! Great service!!
My salesman nick was very professional. Everyone was very nice to me and my wife.
Very impressed with my salesman Nick Cahill. Would highly recommend him! I made the deal I wanted and got more than a fair trade.
Great dealer experience with purchasing the vehicle and also with the service dept for our first oil change. Expect to have continued positive experience.
Each person l encountered at West Herr acknowledged me as a value customer. Thank you
Professional staff very helpful and knowledgeable very comfortable waiting area with a great coffee machine
Fantastic place to get serviced under your car straightforward no nonsense talk my advisor. Phil was there every step of the way and explained in detail what needed to be done. I am thoroughly satisfied, especially with employees like my service rep in the car Assistant Brie Who always greet you with a warm smile, and a friendly face when you pull in it’s because of employees like them that I keep returning
Highly recommend. Great service and employees very friendly. Great to deal with. 5 star rating
Came in for inspection was greeted promptly and courteously staff processed paperwork quickly and was informed of completion in the waiting area
They are very nice to talk to and they are very helpful with my concerns
Great service at a good price! Love this dealership and also the Express Service site.
Phil is very knowledgeable at is job gets you in and out in a timely fashion
Car was brought in and serviced on the same day our service person was very knowledgeable and personable would recommend him . The one problem I had when I brought vehicle in the time before last the person that made the appointment for check engine light told me I had to leave it because it could be 2 to 3 hours before a tech could scan it so we took 2 cars from Lewiston and they scanned it immediately told me they had to order part. And bring it back ,it was a 10 minute ordeal so needless to say I was upset I drove ...
Great buying experience. Just leased a new vehicle from West Herr Chevrolet. They couldn't be more professional, helpful and honest. Bill and Colin made the experience quick and easy and I love my new Equinox! I highly recommend this dealership. No stress, no overselling, no back and forth on $$$. Thank you!!!
The dealer fit dealership was fast and quick and they did an awesome job on my vehicle
In and out fast all good work complete and staff was helpful and.courteous and knowledgeable
Sean was very professional and a honest business man and he’s a great assess to Chev/West Herr and everyone was very helpful and friendly.Love the waiting room and the staff was very helpful.
Great service and no wait time when you have an appointment ! Very Friendly and Clean waiting room
Great and quick service , friendly people, great location, clean waiting area with commentary coffee and tea. I would recommend to friends for services.
Technician was informative & was not “pushy”. Very pleasant experience. I highly recommend this service location. Easy to make appointments, very prompt.
Took my truck in the day before my appointment, and to my surprise the work was done that day, I picked it up the next morning, no issues at all.
The appointment and service took place on time and everything went smoothly. The West Herr personnel were courteous and helpful
Quick service, outstanding work, first class service rep/Ronald . Very quick turn around on my vehicle
Friendly staff, inviting environment, huge selection of vehicles and financing options, even offers financing program for repairs if needed. Bought a used very clean vehicle there in March of 2023. Will definitely buy from them again in future.
The service was good but there was greasy hand prints oh the right door handle, dashboard, steering wheel, and Glove box
Excellent customer service. Got the job done really quick but it’s not over priced.
Jessica did a great job keeping me updated on the routine service to my 2023 Blazer today. I brought my vehicle in for a scheduled oil change and left with a new Michelin tire ($328!). While driving over the weekend, an unkown object pierced the rear sidewall, and unfortunately the tire could not be repaired! My only regret is that I did not purchase the tire package on my lease which is only 8 months old!
This dealership was Excellent to deal with. The tech did a fantastic job and was complete sooner than expected. Coco kept in regular contact with me to provide service updates, worked hard to find me a loaner vehicle and did a Fantastic job all the way around.
Excellent service Andrew made sure to get me in and was gracious and professional Kept me updated Excellent experience
Everything went smooth with Shawn it was a pleasant experience buying my new truck at west herr
Went to west herr Chevy got great service thank like the way Andrew what I need to done
Fixed what was wrong promptly and with accuracy. Had it done quick and kept me up to date.
West herr Chevy has always treated me first class. They go out of their way to make sure that they do a first class job on my car.
Top notch service today at West Herr Chevrolet, Williamsville. Sean Kelley was the person that helped me . Thank you
I needed fast service today. Daniel assured me that the car would be done when I needed to leave. Service was perfect. Car wash and ready to go.
These guys are the best. Keith Wiesinger Has built an extremely well run service department.I delt with Sean Kelley several times and his professionalism and helpfulness leaves nothing to be desired. As far as that goes everyone I’ve dealt with in the service department at West-Herr Chevy Williamsville has been as helpful as they could be.
Had a great experience. We love our new car and will continue to use West Herr.
Wonderful service and service rep Nick This dealer has been very good and will continue to use them
Everything was done in a timely way. Everything was done professionally and dealership was clean.
The salesperson treated me very good answer all my questions and was very knowledgeable about the vehicle I was looking at
They are awsome work with you to help you get done what you need, also make it easier to pay help you get what you need. Or what. Or can afford
Went to West Herr to buy out my vehicle lease. Everyone I dealt with was very courteous. The overall process and paperwork were completed efficiently and everything was clearly explained. They even gave me a cost break on a 6-year extended service program.
As always, we had a great experience at West Herr Chevrolet. We are long term customers and I’m happy to say that each time we were fortunate to have a great salesman and financial advisor! Nick was our salesman and he was great - knowledgeable, very pleasant to work with and patient with our questions. Joe was our financial advisor and I am pleased to say the same about him. Both are great assets to the Transit Road facility!
As always West Herr provided excellent service. When I got there, they explained that might be a delay in getting the car ready on time because of some unexpected situations. So I was prepared to have to wait. However, as things were moving along, they were able to handle the situation, and they got me out earlier than I expected. The staff is very professionally trained and courteous.
Nice dealership. Friendly, courteous staff. Had appointment with service dept to have a few minor issues taken care of. Was in and out within an hour. No complaints!
Very pleased with my unexpected drop off no start issue. Courtney was able to get my vehicle in by 10:30 am and the problem was resolved. She was very courteous and made a couple other suggestions for service. I had her go ahead and do the service. In all I was impressed with her professionalism. Courtney and the service at team at Williamsville Chevy is the reason why I keep coming back. Great job!!
My service advisor and technician were amazing. They explained what was being done. They were professional and courteous. I will definitely recommend them to my friends and family.
The service representative;Bob, was professional, efficient and went above and beyond to be sure our issues were taken care of. Everything was done in a timely manner and we got the car back washed! We will use West Herr service again.
The rep (Nicholas) I felt with was very courteous and all work was done in a very reasonable time it’s is nice to deal with individuals like this.
Bryan Fox was great to work with at West Herr Chevrolet. He was very knowledgeable… Very friendly… And helped us get the best deal possible! I will absolutely be returning and sending friends and family to Bryan at West her Chevrolet of Williamsville. Very satisfied.
Great visit on 3/27/23. Nicholas signed me in when I arrived He was very nice as well as helpful. I think he's a great West Herr employee!!
Salesman was quick to respond to initial inquiry. Once we decided to make rhe purchase the finance guy worked his magic and was able to get us into the vehicle at our budget.
The dealership was able to get my truck in within a week period of time. Repairs, time needed and cost were all explained ahead of time. The staff, on the phone and at the dealership, were all very nice. Service technician did find a serious issue while repairing my vehicle which I was thankful for.
I gave them a certain amount of time to purchase my truck and a price on a new one,they gave. Me the best price of 4 dealers in very little time
The staff and treatment at West Herr Chevy is outstanding and consistent. Every time I take my car there to be serviced the team is there to collectively explain every detail. I especially appreciate Nicholas and the time he took to work with me.
They covered all discrepancies and made the repairs and sent me off a Happy Camper!
We have worked with Emma multiple times and I would recommend her to anyone. West Herr was easy to work with.
Just leased a new Traverse and had a pleasant experience. Sales staff were very helpful.
Very professional from day 1 of sales experience, through delivery of vehicle, and continuing through multiple service appointments. No disappointments.
The repair personnel has always been very helpful , courteous and professional. It’s a pleasure working with Phillip in the repair shop in particular. He is very patient and knowledgeable and makes sure you know all the details of what is needed.
The employees are always super friendly and extremely helpful. I was able to get in and out of my appointment in a timely manner.
People are very friendly and knowledgeable. They explain their work to you in terms you understand. Dealership is very clean.
Mr Fox has been my car dealer for over 20 years. He listens to my pros and cons when purchasing a vehicle. This purchase was no different. Mr Fox even walked me through setting up an e z pass account. He was polite,professional and a joy to work with. Thanks for a wonderful experience.
Explained everything I wanted to know about my new Equinox with war rent and payment options
West Herr Williamsville is the best. Great sales people and great service. Love my new Equinox!! Thank you Bill Cain.
I took my 2020 Chevy equinox in for service 15600 miles. They did a great job with the service and washed my vehicle even though it wasn’t dirty. I will recommend this dealership to anyone who wants service for their vehicle. Reasonable prices!! Great Job guys!!!
Nick and Jennifer were very nice and took the time to make sure my purchase was a positive experience.
Efficient, kind, courteous, and; knowledgeable. The entire staff made the purchasing experience enjoyable. I look forward to buying in the future.
Whoever I have dealt with at this dealership, they're always professional and pleasant. Right from the top management, to the sales person to the service department. They always take good care of me. It's a pleasure doing business with them. Everyone seems to go above and beyond there.
Outstanding service. Friendly, informative and courteous. Waiting area was very comfortable with resfreshments and wifi access.
I am very happy with my last service. I was shuttled to and from which was very convenient
I waited for my vehicle and it was quick. Jessica in the cashiers office was awesome. My car was washed. Great service.!!!!!!!!!!💜⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Took my truck in for service Robert and his crew met and exceeded my expectations. I highly recommend West Herr Chevy service. Thank You
The truck was brought in and repaired in the same day as frustrating it was for my truck broke down it was great experience from the dealer!!
i had the best experience i’ve had with buying a car at west herr chevy
Went to 3 dealerships. Chose Bryan and Nolan. Great team. Kids that wanna work are few and far. Thank you
Very pleased with service, time & overall experience. Would highly recommend West Herr Williamsville in the future.
Great experience. I was taken on time and Andrew was very helpful. I would use them in the future.
I was very pleased with the service I received. Everything was explained to me and the service appt was prompt. West Herr will be the place I will continue to bring my car for service
The professionalism that Mike displayed was above all expectations. I don't enjoy my time at dealerships, but this time was a good experience. Mike was very helpful in helping me find the right car in a timely manner.
The service was excellent from the time I drove in until I drove out. Everything was explained and I was advised about an additional item. Everyone was courteous and very helpful.
I’m from Rochester and picked up what looked like the largest staple ever on Transit. I limped over to West Herr and everyone did a phenomenal job. Everyone seemed like they really cared and I wasn’t just a number. In the world we live in, substandard execution is now generally accepted as average performance. At West Herr, my experience was nothing short of amazing. Keep up the great work team !!!
Fantastic customer service in all areas of The West Herr Dealership! I would recommend West Herr Chevrolet to anyone looking for a New or Used automobile!👍😃
Great response time always answers phone or call back friendly personalities very informative always giving updates when called